Terms & Conditions

Welcome to dk365, Bangladesh's trusted online casino and sports betting destination. These Terms & Conditions ("T&C") constitute a legally binding agreement between you ("the Player") and dk365 ("the Platform"). By registering an account, making a deposit, claiming a bonus, or placing any wager on dk365, you confirm that you have read, understood, and agree to abide by all provisions outlined in this document.

If you do not agree to any part of these Terms & Conditions, you must discontinue use of the platform immediately. For questions regarding these terms, please contact our support team at [email protected].

👤1. Eligibility & Age Verification

dk365 strictly enforces a minimum age requirement. To register and use the platform, you must satisfy all of the following eligibility criteria:

• You must be at least 21 years of age (21+ only). By creating an account, you declare that you meet this age requirement.
• You must be accessing the platform from a jurisdiction where online gambling is not explicitly prohibited by local laws.
• You must not be a current employee, contractor, or affiliate of dk365 or any of its partner companies.
• You must provide truthful, accurate, and up-to-date personal information during registration and throughout your time as a member.

📝2. Account Registration & Verification

Each player is permitted to hold only one active account on dk365. Opening duplicate or multiple accounts is a violation of these terms and may result in permanent suspension. During the KYC (Know Your Customer) verification process, the following documents may be required:

• A valid government-issued photo ID (National ID card, passport, or driving licence).
• Proof of address (utility bill, bank statement, or official document showing your current residential address in Bangladesh).
• Proof of payment method used for deposits (e.g. bKash account screenshot, bank statement).
• A selfie or live photo for identity confirmation, if requested by our compliance team.

dk365 reserves the right to suspend or permanently close any account that fails to complete verification within a reasonable timeframe, or where fraudulent documentation is suspected. Winnings may be withheld pending successful KYC completion.

💰3. Deposits & Withdrawals

dk365 supports a range of secure payment methods tailored to the Bangladeshi market. All monetary amounts are processed in Bangladeshi Taka (৳ BDT). The following conditions govern all financial transactions on the platform:

• Minimum deposit amounts apply and vary by payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and others). Please check the cashier section for current limits.
• Withdrawals are processed to the same payment method used for the original deposit, wherever possible, to comply with anti-money laundering (AML) requirements.
• Processing times for withdrawals are typically 1–3 business days, though mobile wallet methods such as bKash and Nagad are often completed within hours.
• dk365 reserves the right to request additional verification documents before processing any withdrawal, particularly for large amounts or unusual account activity.

Deposits must be made only from payment accounts registered in your own name. Third-party deposits are not permitted. Any breach of this rule may result in account suspension and forfeiture of associated funds.

🎁4. Bonuses, Promotions & Wagering Requirements

dk365 regularly offers promotional bonuses including welcome bonuses, reload bonuses, free spins, and seasonal event promotions tied to occasions such as Eid, BPL season, and IPL. All bonuses are subject to the following standard conditions:

• Each bonus offer carries a specific wagering requirement (rollover) that must be met before any associated winnings can be withdrawn. The wagering requirement is stated clearly on each promotion page.
• Bonuses are valid for the period stated on the promotion. Unused bonus balance or free spins that expire within this period will be forfeited without compensation.
• Only one welcome bonus is available per player, per household, per IP address, and per device. Any attempt to claim multiple welcome bonuses through different accounts will be treated as bonus abuse.
• dk365 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that ongoing active bonus rounds are not interrupted mid-play.

Bonus funds and real-money funds are held separately in your account wallet. Real-money bets are placed first unless a bonus game mode is explicitly selected. Any breach of bonus terms — including collusion, exploit betting patterns, or systematic low-risk wagering — may result in bonus cancellation and account review.

🎮5. Responsible Gaming

dk365 is committed to promoting safe and responsible gambling. We strongly encourage all players to treat gaming as entertainment only. If you feel your gambling behaviour is becoming a concern, you are urged to take immediate action using the following tools available in your account settings:

• Deposit Limits — set daily, weekly, or monthly maximum deposit caps to manage your spending.
• Session Time Limits — configure reminders and automatic log-outs after a set period of play to prevent extended gaming sessions.
• Self-Exclusion — request a temporary cooling-off period (24 hours to 6 months) or a permanent self-exclusion from dk365. During exclusion, no new accounts may be opened.

For further guidance on managing problem gambling, please visit our dedicated Responsible Gaming page. Players must be 21 years or older. If you are concerned about your gambling habits or those of someone you know, please contact our support team at [email protected] immediately.

🚫6. Prohibited Activities

The following activities are strictly prohibited on dk365 and will result in immediate account suspension, forfeiture of funds, and potential legal action where applicable:

• Registering or using the platform if you are under 21 years of age, or assisting a minor in doing so.
• Using automated bots, scripts, or artificial intelligence tools to gain an unfair advantage in any game or betting market.
• Engaging in collusion with other players or deliberately manipulating game outcomes through coordinated play.
• Money laundering, fraud, or any use of the platform to conduct illegal financial transactions, including use of stolen payment credentials.
• Exploiting software bugs, glitches, or errors for financial gain. Any winnings obtained through such exploitation are void and will be reclaimed.

©️7. Intellectual Property

All content on the dk365 platform — including but not limited to text, graphics, logos, button icons, images, audio clips, software, and the overall visual design — is the exclusive property of dk365 or its content providers and is protected under applicable intellectual property laws.

You may not reproduce, distribute, publicly display, modify, or create derivative works of any platform content without the express written permission of dk365. Unauthorised use of dk365 intellectual property constitutes a material breach of these Terms & Conditions.

⚠️8. Limitation of Liability

To the fullest extent permitted by applicable law, dk365 shall not be liable for:

• Any loss of profits, loss of data, business interruption, or indirect or consequential losses arising from your use of or inability to use the platform.
• Temporary platform unavailability due to scheduled maintenance, server downtime, or unexpected technical failures beyond our reasonable control.
• Any third-party software issues or delays (including those arising from game providers such as Pragmatic Play, Evolution Gaming, or Spribe) that affect gameplay or result processing.

🔏9. Privacy & Data Protection

dk365 takes the protection of your personal data seriously. All personal information collected at registration and during KYC verification is handled in accordance with our Privacy Policy. We use SSL encryption and industry-standard security protocols to safeguard your data against unauthorised access, disclosure, or misuse.

Your personal data will never be sold to third parties for marketing purposes. Data may be shared with our payment processors and KYC verification partners solely for the purpose of facilitating your account and transactions. For full details on how we collect, store, and use your data, please review our Privacy Policy page.

📋10. Amendments to Terms & Conditions

dk365 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. When material changes are made, we will endeavour to notify active players via email or an on-platform notification. The updated terms will take effect immediately upon publication on this page.

It is your responsibility to review these Terms & Conditions periodically to stay informed of any updates. Your continued use of dk365 after any such amendment constitutes your binding acceptance of the revised terms. If you disagree with any change, you must cease use of the platform and contact support to close your account.

🌐11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable international online gaming regulations and general principles of law. In the event of any dispute arising from your use of dk365, we encourage you to contact our support team in the first instance at [email protected] so that we may attempt to resolve the matter amicably. dk365 is committed to fair, transparent, and timely resolution of all player disputes. We operate as a safe and reliable platform and take every complaint seriously.